Shipping

FedEx is a corporate partner of the Miami HEAT. Please keep in mind that shipping times are in addition to the package processing time.

Please Note:

All packages typically do not require FedEx Delivery Signature option, unless the customer specifies. We encourage all our customers to register for FedEx Delivery Manager. This is a solution that gives residential package recipients more control over their deliveries, and allows them to receive alerts, request hold for pickup at a convenient location, sign for packages online, provide delivery instructions, and request a vacation hold. You can register here: FedEx Delivery Manager.

If a wrong address is provided to us and we have already shipped your package there will be a $10 delivery charge for change of address.

***** The Miami HEAT Store is not responsible for packages that are tampered with, lost, or stolen during shipment, regardless of signature upon delivery requests *****

Shipping Information

We offer FREE Standard 3-5 Day Shipping on all US merchandise orders for HEAT Store Insider members, with $99 minimum purchase. Orders placed through guest checkout are subject to standard shipping rates and are not eligible for free shipping promotions, regardless of order total. To sign up for our free loyalty program, visit our HEAT Store Insider Page.

Standard 3-5 Business Day Domestic Shipping (HEAT Store Insider, $99 Min)	Standard 3-5 Day Shipping (Guest Checkout)	2 Business Day Shipping	Standard Overnight Shipping	On-Demand Delivery
FREE	$9.99	Calculated at checkout	Calculated at checkout	Calculated at checkout

MiamiHeatStore.com offers 3-5 business day shipping as our standard shipping option on all merchandise orders. However, due to delays related to demand, MiamiHeatStore.com orders may experience delays. Standard domestic shipping is FREE for Heat Insiders with a $99.00 minimum purchase required. Orders placed through guest checkout are subject to standard shipping rates and are not eligible for free shipping promotions, regardless of order total. See below for more details on restricted items and specific shipping situations.

If you select Route Package Protection at checkout, the associated charge will apply separately and is not covered by Heat Store Insider membership benefits or minimum spend thresholds for free shipping.

YOU ACKNOWLEDGE AND AGREE THAT THE HEAT RESERVES THE RIGHT TO, AT ANY TIME, ALTER OR MODIFY ANY FREE SHIPPING OFFERS, SHIPPING POLICIES, AND THESE TERMS AND CONDITIONS AT ITS SOLE DISCRETION, WITHOUT PRIOR NOTICE. YOU WAIVE ANY RIGHT TO RECEIVE NOTICE OF SUCH CHANGES OR MODIFICATIONS.

Standard Shipping

Please be aware that due to the high volume of orders, orders have an estimated processing time of 1-3 business days. Depending on the method of shipment selected, shipping times may vary. Please note, 2-Day and Overnight orders placed after 12:00PM ET will not ship until the next business day.

Standard shipping - 3-5 business days
2 Day Shipping - 2 business days
Standard Overnight Shipping - 1 business day

International Orders

International orders ship with FedEx International Economy or Priority Service and typically take 5 to 10 business days for delivery, depending on address provided. Orders are fully trackable to the destination address. Please keep in mind that shipping times are in addition to the order processing time.

Here are some sample shipping guidelines:

Canada (2-7 business days)
European Union (28 Countries) (4-10 business days expedited delivery)
Australia (4-10 business days expedited delivery)
International Economy (7-21 business days)

Duties and Taxes

In order to facilitate customs clearance upon arrival, we use Brokerage-inclusive service directly from FedEx. All International Orders will have duties and taxes which are not included in the international shipping rates. They are expected to be paid by the customer on arrival of their package. Some international orders may be subject to an additional charge depending on the weight and height of the package. You will receive an email if your order falls under this category.

Return Shipping

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance for returns. The Miami HEAT Store is not responsible for packages lost or damaged during return shipment. For instructions on how to return an item, please visit our Returns & Exchanges Page